|
|
| |
Q.
|
I
forgot my username and password , how i can do? |
| |
A.
|
Please
contact support@avbee.com with the email you registered your
account with. We will only respond to email addresses that
your account is associate with.
|
| |
|
|
| |
|
|
| |
Q.
|
Can
I share my member account with other people? |
| |
A.
|
NO!
We do not allow account sharing and/or transferring ownership
of the account. We have a highly sophisticated security system
which will check if your account has been accessed by multiple
locations. If an account has been found for account sharing,
your membership will be disabled immediately!
|
| |
|
|
| |
|
|
|
|
| |
Q.
|
I
am trying to subscribe on avbee.com, however I was declined.
Why? |
| |
A.
|
These
are the common reasons why your registration were declined:
1. Credit
Card does not have sufficient funds.
2. Address mis-match .
3. Bank has declined your card for various reasons.
If you
were declined by other reasons, and think that it was an error,
please feel free to contact billing@avbee.com.
|
| |
|
|
| |
|
|
| |
Q.
|
Will
my personal information be disclosed? |
| |
A.
|
NO!
We will not
share any customer information as it is considered to be private
and confidential. |
| |
|
|
| |
|
|
| |
Q.
|
How
can I identify which charge is from avbee.com on my credit card
statement? |
| |
A.
|
The
charge on your credit card statement will only show "IOBILLING.COM"
as the biller. It will not contain any words or phrase that
mention about avbee.com, nor anything explicit that will cause
suspicions. |
| |
|
|
| |
|
|
| |
Q.
|
Does
the membership automatically recurs? |
| |
A.
|
Your
membership will automatically recurs every 30days until you
have cancelled. |
| |
|
|
| |
|
|
| |
Q.
|
How
do I cancel my membership? |
| |
A.
|
Please
visit: http://support.zombaio.com/ |
| |
|
|
| |
|
|
|
|
| |
Q.
|
How
many movies am I able to download? |
| |
A.
|
Every
account is allowed to download 8 Gigabytes per day, and the
counter resets everyday at 12AM (GMT+8). |
| |
|
|
| |
|
|
| |
Q.
|
Can
I use a download manager to download movies? |
| |
A.
|
Yes
you can, but please remember to setup your download manager
to download using one (1) thread only. Multiple download threads
will not be allowed! |
| |
|
|
| |
|
|
| |
Q.
|
I
just signed up for a membership but I cannot download any movies. |
| |
A.
|
Please contact us at support@avbee.com. |
| |
|
|
| |
|
|
|
|
| |
Q.
|
Can
I keep the movies after we download them? |
| |
A.
|
Yes
of course.
Once you have downloaded the movie, you can watch it as many
times as you want.
The movies are NOT encoded with DRM, which means there is no
limitation of how many times you can watch the movie. |
| |
|
|
| |
|
|
| |
Q.
|
I
cannot find the movie I wanted, can I request a movie? |
| |
A.
|
Yes
you can.
But we cannot guarantee that we can find the movie(s) you have
requested.
Please contact support@avbee.com for more details. |
| |
|
|
| |
|
|
